You often ask for help in individual matters regarding debt repayment. How to conduct a conversation with the Bank? What to ask for exactly? We have prepared a short guide for all those who find themselves in a difficult financial situation. It will certainly facilitate telephone communication with the Bank.
10 tips when talking to the Bank:
1. At the beginning of the conversation, indicate basic personal data.
The basis of every conversation with the Bank. Enter your name and surname, PESEL number and contract number. This will definitely facilitate the identification of your case and speed up the entire service. If you do not remember this data – prepare it beforehand.
2. Get verified
A bank employee must make sure that he is actually talking with the client. Such requirements are imposed on him by banking law, because it is bank secret. It is for this purpose that he asks basic questions about, among others: date of birth, address data or products contracted in the bank. You can even be prosecuted for breaking the bank secrecy!
3. Just relax
Remember that there is a man sitting on the other side. Recovery of debt is his job. Do not identify a specific employee with the entire institution. And vice versa – in the case of an incompetent employee, do not blame the entire Bank.
4. Be precise
Avoid words: maybe, I think, I’ll try, I’ll try. They do not bring anything, they only introduce a state of uncertainty.
Use unambiguous statements. Build strong sentences. In this way you create a credible image of yourself. If you are not sure about something then do not promise. Breaking promises is not conducive to good relationships.
5. Do not be afraid to negotiate
The starting point is the adoption of a win-win attitude. Both sides are essentially trying to do the same. The client wants to pay off the debt, and the Bank wants to recover the borrowed money. The key methods are how to achieve it.
An attitude open to negotiations can be won by more than anger and anger. Examples of such an attitude: “I propose repayment of debt in installments of PLN 500”, “I agree, I will pay PLN 2,000, but I am asking for the execution of the bailiff’s execution”, “I want to repay the debt in the form of capital at once; the remaining interest is to be redeemed. “
6. Demand the payment of the debt, bypassing the bailiff
With all arrangements with the Bank regarding the repayment of voluntary debt, demand that the case be withdrawn from the bailiff. The bank may suspend execution proceedings as well as cancel them. Withdrawing a bailiff is a double advantage. Once, that the bailiff will no longer charge for enforcement costs, and two – life without a debt collector is much more pleasant. Whoever had the enforcement proceedings knows what is being said.
7. Fight to the end
The key rule. Remember that it is up to you. And never give up. Bank by phone refused to repay the debt in installments? Send a letter. Did you get a written negative answer? Write a complaint. There is still no compromise? Refer to the Bank’s Ombudsman. Then you are not satisfied and you think you have been injured? Direct the case to the Consumer Ombudsman. As long as you’re fighting, you’re the winner.
8. Be tough
Developing the previous rule. Banks do not like such clients to use. There is therefore a good chance that you will receive a positive decision for “holy peace.” The customer’s client is effective.
The development of point 5. Cooperation means, in this case, our good will to repay the debt. Do not avoid difficult topics in contact with the Bank. Instead, try to help by presenting your own debt repayment proposals.
10. Do not be intimidated
Bank employee shouting, raising his voice or calling in inappropriate times? Such practices should be firmly and decisively said no. Our recipe – you can always disconnect. Nobody will force us to talk to the boorish representative of the Bank. Alternatively, you can ask for an interview with the employee’s manager or other employee.
And above all – head up. Debt is not an out of office situation.